Refund policy

All the products available on COUNTRY MEATS are highly perishable in nature, hence once an order has been confirmed / delivered the same cannot be cancelled or returned except as mentioned herein below:

  1. You may return the product only if an incorrect or damaged product is delivered to you. If such be the case you must immediately intimate customer care team. You can also send a WhatsApp message or email explaining your issue along with pictures of the problem observed. You shall be entitled to a replacement of the product or a full refund as per your discretion.
  2. Returns due to late delivery will be entertained in some exceptional situations. However delivery within 120 minutes later or earlier than the scheduled delivery date & time slot will not be considered for return or refund.
  3. Sometimes due to unavoidable reasons we may end up delivering short quantity to you. For example, your order qty may have been 900gms whereas we have delivered only 875gms. In such cases we will refund to you the amount prorated to the shortfall of 25 grams.

All refunds will only be sent to the original source of payment. However, if you had paid in cash, we can only refund you by digital methods like UPI, payment wallets or NEFT. In call cases, the actual credit lead time to your account will depend on your original mode of payment and your issuing bank which may vary from instant credit to 24 hours, or in some cases 7 to 10 days.

If you have any queries related to returns, refunds and cancellations please click here to connect with our customer care team.

Cancellation Policy

This cancellation policy outlines about how you can cancel or seek a refund for a product that you have purchased on this website. Under this policy: 

(i)              Cancellations will only be considered if the request is made before order processing has begun. Once the order status changes to ‘Processing’, the order cannot be cancelled, as this indicates that the shipping process has been initiated. In such cases, customers cannot refuse delivery at the doorstep and must honour the payment if the order was placed under POD (Payment on Delivery)

(ii)            In case of receipt of damaged, defective or erroneous items, please report to our customer care team immediately. Sending the photographs of the damaged / erroneous products by WhatsApp or email is recommended for a faster resolution. The request would be entertained once we have checked and determined the same at our end. This should be reported within 24 hours of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer care team within 24 hours of receiving the product. The customer care team after looking into your complaint will take an appropriate decision of replacement or refund.

(iii)           In case if any refunds are approved the same will be refunded to the original source of payment and such refunds may take anywhere between a few hours to a few days depending upon the mode of the original payment.